> ## Documentation Index
> Fetch the complete documentation index at: https://logicfold.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Feedback & Reactions

> React to Logic AI's answers and raise support requests right from the chat.

Logic AI lets users rate individual answers and send the team a support request without leaving the chat.

## Message Reactions

Below each Logic AI message are two reaction buttons:

* **👍 Helpful**
* **👎 Not helpful**

Click either one to rate the message. Click the active button again to clear your rating. Reactions are a quick, one-click signal — no comment box appears and no chat content is sent. They help your team understand which answers are landing and which need work.

### Tuning what Logic AI remembers

When your org has [memory](/products/logicai/docs/admin-memory) enabled, a reaction also reveals a few small **memory feedback** chips so you can tell Logic AI *why*, in one more click:

* A **👍** shows "what worked" chips — a quick way to confirm which remembered facts helped (a **Happy** signal).
* A **👎** shows chips like *it forgot something*, *too much*, or *wrong about me* (**Missing** / **Too much** signals).

Picking a chip is optional and silent. Over time these signals tune how aggressively Logic AI captures memory and how much it recalls — admins can see the resulting health score on the [Memory](/products/logicai/docs/admin-memory) tab.

## Submitting a Support Request

To report a problem or ask for help, click **Get help** in the chat header. This opens the **Submit a request** form:

* **Category** — choose **Bug report**, **Feature request**, **Question**, or **Other**
* **Subject** — a brief summary (up to 200 characters)
* **Description** — describe the issue or request in detail (up to 5,000 characters)

If you opened the form from a specific message, that message is attached as **Regarding message** so the team has context.

Click **Submit ticket** to send it (both Subject and Description are required). You'll see a **Ticket submitted** confirmation when it goes through.

**Tip:** Want to explain *why* an answer wasn't helpful? Give it a 👎, then click **Get help** and file a **Bug report** or **Question** with the detail.